At Mega Music, your satisfaction is our priority. We encourage you to speak with our team before purchasing so you can be confident that a product is right for you. We also understand that circumstances sometimes change.

This policy applies to purchases made online, over the phone and at Mega Music retail locations. Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Change-of-Mind Returns

Most brand-new products may be returned within 14 days of delivery, provided that:

• The product is unused and in its original condition.
• The original packaging, manuals, accessories and included items are retained.
• The product has no cosmetic damage, marks or signs of use.
• Proof of purchase is provided.
• Mega Music has authorised the return before the product is sent back.

Approved refunds will be processed after the product has been received and inspected by Mega Music.

If a product does not meet these requirements, Mega Music may decline the return or, at its discretion, accept it subject to a 20% restocking fee and any applicable shipping charges.

Restocking fees may also apply on a case-by-case basis depending on the product’s condition and the nature of the return.

Order Cancellations

Please contact Mega Music as soon as possible if you wish to cancel an order.

If an order has not been dispatched, we will make reasonable efforts to cancel it before shipment.

Once an order has been dispatched, it cannot be immediately cancelled. The parcel must first be recalled by the carrier or returned to Mega Music. Carrier recalls are not guaranteed, and any refund or store credit will be processed only after the product has been returned and inspected.

If the returned order meets the brand-new change-of-mind return requirements above, it will be eligible for a refund. Cancellations or returns that do not meet those requirements may incur a 20% restocking fee and any applicable shipping, recall or carrier charges.

Please do not open or use an order that you intend to return.

Opened Products

Opened products are assessed individually. To be considered for return, an opened product must be complete, undamaged, in mint condition and returned with its original packaging, manuals and accessories.

An approved change-of-mind return of an opened product may be provided as store credit and may be subject to a 20% restocking fee. Mega Music reserves the right to decline a return if the product cannot be resold in its original condition.

Unboxed amplifiers are subject to a 20% restocking fee.

Second-Hand, Used, B-Stock and Demonstration Products

Most second-hand, used, B-stock and demonstration products may be requested for return within three days of delivery.

These returns are assessed individually and may be subject to a restocking fee. Premium second-hand products are subject to additional review because of the risk of fraud or damage during return shipping.

Clearance Products

Products marked “Clearance” or “Final Sale” cannot be returned, exchanged or refunded due to a change of mind.

Clearance products are sold as described, including any disclosed condition notes, cosmetic marks, missing packaging or other details.

This does not affect any rights you may have under the Australian Consumer Law if a product is faulty, damaged or not as described.

Special Orders

A special order is a product that Mega Music does not normally stock or has ordered specifically for a customer. Special orders require a non-refundable deposit of 40%.

If a customer cancels a special order due to a change of mind, Mega Music may retain an amount representing the reasonable costs or losses resulting from the cancellation, up to the value of the deposit and to the extent permitted by law.

Special-order returns are otherwise assessed individually. Please contact us before placing a special order if you have any questions about its return eligibility.

Products That Cannot Be Returned for Change of Mind

For hygiene, copyright, licensing or consumable-product reasons, change-of-mind returns are not accepted for products including:

• Guitar and bass strings.
• Amplifier tubes.
• Pickups or speakers that have been installed.
• Opened or used drum heads and drumsticks.
• Cleaning products.
• Software and books.
• Microphones and harmonicas.
• Pop filters and windsocks.
• Earplugs, earbuds and headphones.
• Products designed to be placed in the mouth or ears.
• Brass and woodwind instruments.
• Bundled products containing activated, registered or opened software.

This does not exclude any remedy available under the Australian Consumer Law when a product is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Products

Products that arrive faulty, damaged, defective or materially different from their description will be handled in accordance with the Australian Consumer Law.

Depending on the circumstances, the available remedy may include a repair, replacement or refund. Restocking fees do not apply when a customer is exercising a right to a remedy under the Australian Consumer Law.

Please contact Mega Music promptly and provide:

• Your name and contact number.
• Your order number.
• The product name.
• A description of the problem.
• Photographs or other supporting information, where appropriate.

Mega Music may issue a Return Authorisation number and may need to inspect the product before confirming the appropriate remedy.

Return Shipping

Products must not be returned without prior authorisation from Mega Music.

For change-of-mind returns, customers are responsible for ensuring that products are packaged securely and returned in accordance with the instructions provided by Mega Music. Additional return, recall or redelivery charges may apply where disclosed and reasonable.

Where a return is required because a product is faulty, damaged, incorrect or not as described, shipping costs will be handled in accordance with the Australian Consumer Law.

Refunds and Store Credit

Refunds and store credits are processed after the returned product has been received and inspected.

Refunds will generally be issued to the original payment method. Processing times may vary depending on the bank or payment provider.

If a returned product is incomplete, damaged, used or otherwise ineligible, Mega Music will contact the customer before deciding whether to decline the return, apply a restocking fee or offer another resolution.

Requesting a Return

Before returning a product, please contact your Mega Music sales representative, call us, use the live chat on our website, or email online@megamusic.net.au.

Please include your name, contact number, order number, product name and reason for the return so our team can assist you.